Return Policy
Return Policy for Realfittech.com
Last updated: [1 aug 2024]
1. Return Period
We offer a 7-day return period for most products purchased from Realfittech.com. The return period begins from the date of delivery.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition as you received it
- Unused and in its original packaging
- Accompanied by the original receipt or proof of purchase
3. Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Intimate or sanitary goods
- Opened software or digital products
- Gift cards
4. Process for Returns
To initiate a return:
a) Log into your Realfittech.com account and go to the 'My Orders' section
b) Select the item you wish to return and choose the reason for return
c) Print the return label provided (if applicable)
d) Pack the item securely in its original packaging
e) Drop off the package at the nearest authorized courier location
5. Return Shipping
- For items returned due to our error (wrong item sent, defective product), we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping costs.
6. Inspection and Approval
All returns are subject to inspection upon receipt. We reserve the right to refuse a return if the item does not meet our return criteria.
7. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order.
8. Refund Process
Once your return is approved:
- We will initiate a refund to your original payment method
- Refunds typically process within 5-10 business days, depending on your payment provider
9. Sale Items
Items purchased during sales or with promotional discounts may have different return policies. Please check the product page or your order confirmation for specific details.
10. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item and packaging
- We will arrange for a return and replacement at no cost to you
11. Warranty
Our products come with a standard manufacturer's warranty. For warranty claims:
- Contact our customer service with your order details and issue description
- We will guide you through the warranty claim process
12. Contact Us
For any questions about our return policy or to initiate a return, please contact our customer support team at:
[Info@realfittech.com]
13. Changes to This Policy
We reserve the right to modify this return policy at any time. Any changes will be reflected on this page with an updated "Last updated" date.
